Manufacturing Warranty for items purchased in store & online at TOP END ART and or its affiliated businesses.
TOP END ART (ABN 52 478 073 971) provides a warranty on its products against defects reported within 12 months of the date of purchase.
The applicable consumer laws in Australia protect consumers by giving them certain guaranteed rights when they buy goods and services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
If your purchase is deemed by us to be defective within 12 months of date of purchase, bring it back to a TOP END ART store(s) along with proof of purchase, and we will replace them or give you a refund at your request. For Purchases made in store warranty claims can only be made in a TOP END ART Store.
We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Unfortunately, we don't offer repair services or spare parts. Customers must present to a TOP END ART store(s) to process in-store all returns, exchanges and any warranty claims.
TOP END ART products are guaranteed for a period of 12 months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.
Returns to store
Simply bring your item(s) to a TOP END ART Shop along with proof of purchase for a warranty assessment. Products purchased online and brought in store for a warranty exchange will be processed as a refund from the online store and then as a new sale in-store, meaning there will be a delay of the refund credit to your account. The refund can take up to 30 business days to appear in your account, this is dependent on your individual bank processing time as well as the payment method used.
Gift Card(s)
Are refundable for Goods and Services at TOP END ART Voyage Arcade, Smith Street Mall Darwin NT, are not redeemable or transferable for cash and are valid for 3 years from purchase date.
Our liability in relation to you
Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit TOP END ART(s) liability in the event of (a) death or personal injury caused by TOP END ART(s) negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.